How we handle details when you reserve a ride

Last updated September 24, 2026

What the request form collects

The reservation form asks for the facts a driver needs to reach you on time. Every field has a job in placing the ride, and none is there for marketing.

• Your name and a mobile number the driver can text or call
• An email address for the quote and your reservation details
• Direction of the ride, to RDU or from RDU, with the pickup time
• The town and street address at the home or office end of the trip
• How many riders and how many checked bags
• Your flight number, used to follow the real landing time
• Whether a child seat is needed, with each child's age and weight
• Any notes you add, such as a gate code or an extra stop

The form has no field for card numbers, and we never ask for one by email or by telephone.

Messages sent by email

When you write to reserve@cceglobaltravels.com, we keep what you put in the message: an address line, a question, a later pickup time. We read it for the same purpose as the form, which is reserving and adjusting your ride. An attachment you send stays with the message and is deleted with it.

How your details arrange a ride

Your details move through a short chain of steps. We check the date and time with a car company in the Triangle, reply with the fixed rate, the vehicle class and the pickup time, and place the ride once you confirm. Afterward we use the same record to handle a change, a cancellation or a question about a trip you took.

When a winter storm is forecast, we may also write the evening before a morning ride. Your details are never added to a newsletter or a promotional mailing.

One car company sees your ride

Each ride is performed by one car company, and that company receives what its driver needs: your name, mobile number, pickup address, time, flight number, riders, bags, child seat need and notes. It does not receive your email history with us, and apart from the services that deliver and store our email, no other company receives your ride details from our desk.

You pay the fare in the car at the end of the ride, so a card you hand the driver is handled by that car company under its own practices.

Eighteen months, then deleted

Requests, reservation records and email threads are kept for 18 months from the date of the ride, or from the date of the request when no ride took place. That span lets us answer a question about a past trip or a disputed charge. When the 18 months run out, the records are removed from our mailbox and our files.

Browser storage and ad measurement

The site itself sets no advertising cookies. If it is advertised, the ad platforms may set cookies or measure visits that arrive from their ads; your browser's cookie settings, and its privacy signal where the browser offers one, let you limit that. The site keeps a single item in your browser: the choice you made on the storage notice, so the notice does not return on every page. Clearing your browser data removes it, and the site simply asks once more.

Form delivery and server logs

When you press send, a form-forwarding service carries the contents of the form to our mailbox. Its role is to pass the message along to us.

The company that hosts the website keeps ordinary server logs: the IP address, the page requested, the time and the browser type. These logs keep the site running and are held by the host under its own retention rules. We never join them to your ride details.

Nothing is sold or rented

We do not sell personal information, rent it out or hand it over in return for anything. Your mobile number is used for your ride and for nothing else.

Children and ride requests

Requests come from adults arranging rides for themselves, their families or their guests. We do not take requests from children. When a child rides along, the adult sending the request gives the child's age and weight so a suitable seat can be arranged, and we use those two figures for the seat alone.

Asking for a copy or deletion

You can ask for a copy of what we hold about you, or ask us to delete it before the 18 months are up, by writing to yourdata@cceglobaltravels.com from the address you used when reserving. We reply within 30 days. If a ride is still ahead of you, deleting its record also cancels that reservation, so we check with you first.

Letters can go to our office in Raleigh, North Carolina, whose address is printed at the foot of every page and on the contact page.

Requests under state privacy laws

If you live in a state with its own privacy law, you can ask us to tell you what we hold about you, to correct it, or to delete it, and we answer within 30 days. We do not sell personal information; any measurement of our own advertising is described in the section on browser storage and ad measurement.

Send the request to yourdata@cceglobaltravels.com or by post to the Raleigh office in the footer. If we turn a request down, reply to our answer to appeal, and a different person at the desk looks at it again and writes back within 30 days. This policy is read under North Carolina law, and this version took effect on September 24, 2026.